Our Family of Brands
Prishtina, Kosovo
+1 206 238 1735
Search
Prishtina, Kosovo
+1 206 238 1735

Outsourcing Plans

Affordable prices

Choose your desired plan

Basic Package

$9/hour

Ideal for businesses seeking essential support at an affordable rate.

Dedicated and shared agents
Basic customer support (calls, email, chat)
12/7 availability
No credit card required
Standard SLA with biannual service reviews
Basic reporting and performance metrics
Purchase Plan
Standard Package

$12/hour

A balanced option offering more comprehensive services and extended support hours.

24/7 support availability
Enhanced SLA with quarterly reviews
Proactive engagement on all communication channels
Platform-specific training for agents
Purchase Plan
Premium Package

$15/hour

Our top-tier package for businesses needing full-scale, bespoke support services.

All features of the Standard Package
Priority handling of high-volume tasks
Bespoke SLA with monthly reviews
Advanced reporting, analytics, and feedback loops
Multi-language support and platform-specific expertise
Purchase Plan
Platinum Package

$20/hour

Our top-tier package for businesses needing full-scale, bespoke support services.

All features of the Premium Package
Weekly service level reviews and adjustments
On-call matrix with dedicated escalation points
Unlimited web and messaging app support
Bespoke dashboards and triage tools tailored to your business needs
Purchase Plan

Add-Ons:

Social Media Support: +$2/hour
CRM Integration: +$3/hour
Technical Support (Advanced troubleshooting): +$4/hour
Multilingual Support: +$1/hour per additional language

Terms & Conditions:

Minimum Commitment: 20 hours per week.
Payment Cycle: Billed bi-weekly or monthly based on client preference.
Refund Policy: Flexible cancellation with 14-day notice for any package. Partial refunds available for unused hours.
Close
Search

Hit enter to search or ESC to close

cookie By using this website, you agree to our cookie policy. Close